Terms of service

Terms of Service

Last Updated: August 2026

Welcome to Sole Jewellery. Throughout this website, the terms “we,” “us,” “our,” and “Sole Jewellery” refer to Sole Jewellery. We operate this website and online store to provide customers with access to our jewellery, products, content, features, and related services.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, and our Return & Exchange Policy.

If you do not agree with these Terms, please do not use our website or purchase products from us.

1. Eligibility and Use of Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website to:

  • Engage in fraudulent or unlawful activities

  • Provide false or misleading information

  • Interfere with the website's security or functionality

  • Attempt to gain unauthorized access to our systems

  • Copy, reproduce, scrape, or commercially exploit our website content without permission

  • Upload or transmit viruses, malicious code, or harmful material

  • Impersonate another person or entity

We reserve the right to suspend or terminate access to our website if we reasonably believe that these Terms have been violated.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, measurements, specifications, and other information displayed on our website are accurate.

However, minor variations in colour, texture, finish, size, or appearance may occur due to lighting, photography, screen settings, manufacturing processes, or the nature of individual products.

Such minor variations do not necessarily constitute a defect.

Product availability, descriptions, specifications, pricing, and designs may be changed or discontinued at any time without prior notice.

3. Jewellery Care

To maintain the appearance and finish of your jewellery, we recommend following the care instructions provided with your product.

Unless specifically stated otherwise for a particular product, jewellery should be protected from:

  • Perfume and cosmetics

  • Chemicals and cleaning products

  • Excessive moisture

  • Chlorine or salt water

  • Excessive sweat

  • Prolonged exposure to water

  • Improper storage or handling

Normal changes in appearance caused by wear and tear, improper care, exposure to chemicals, moisture, perfume, cosmetics, or other external factors are not considered manufacturing defects.

4. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is considered accepted only after we have successfully processed the order and issued an order confirmation.

We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including in cases involving:

  • Product availability issues

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect customer information

  • Duplicate or unusually large orders

  • Violation of these Terms

If we cancel an order after payment has been received, the applicable amount will be refunded through the original payment method, subject to applicable law and payment-processing timelines.

Please review your order carefully before completing payment. Once an order has been confirmed or dispatched, cancellation may not be possible.

5. Returns and Exchanges

All returns and exchanges are governed exclusively by our Return & Exchange Policy.

Please review that policy carefully before placing an order.

Products must meet the eligibility requirements stated in the Return & Exchange Policy. We reserve the right to reject returns or exchanges that do not meet those requirements.

Applicable return and exchange charges will apply as stated in our Return & Exchange Policy.

6. Prices and Payments

All prices displayed on our website are subject to change without prior notice.

The applicable product price is the price displayed at the time the order is successfully placed, unless there is an obvious pricing or technical error.

You agree to provide accurate and complete billing, payment, shipping, and contact information.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Promotional offers, discounts, coupons, and sale prices may be subject to additional terms and conditions.

7. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing time displayed on our website.

Delivery timelines provided by us or our shipping partners are estimates and are not guaranteed.

Delays may occur due to courier operations, weather, public holidays, incorrect addresses, customs or regulatory procedures, natural events, technical issues, or circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete delivery address and contact information.

Once an order has been handed over to the designated delivery partner, delivery is subject to the carrier's processes and timelines.

8. Failed or Undelivered Orders

If an order cannot be delivered because of an incorrect address, incomplete address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping or re-delivery charges may apply.

Any refund in such circumstances will be processed according to our applicable Return & Exchange Policy and after deduction of applicable charges, where permitted by law.

9. Intellectual Property

All content available on our website, including but not limited to:

  • Brand name and logo

  • Product photographs

  • Product designs

  • Text and descriptions

  • Graphics

  • Videos

  • Website design

  • Marketing material

  • Original artwork

is owned by or licensed to Sole Jewellery and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

10. User Reviews and Feedback

If you submit reviews, photographs, feedback, suggestions, or other content to us, you confirm that you have the necessary rights to submit such content.

By submitting content, you grant Sole Jewellery a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, modify, and distribute that content for legitimate business, marketing, promotional, and operational purposes.

We reserve the right to remove or refuse content that we believe is unlawful, misleading, abusive, offensive, fraudulent, or otherwise inappropriate.

11. Third-Party Services and Links

Our website may contain links, payment services, shipping services, applications, or other functionality provided by third parties.

We do not control third-party services and are not responsible for their availability, content, policies, or performance.

Your use of third-party services may be subject to the terms and policies of those providers.

12. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend, modify, restrict, or discontinue any part of the website for maintenance, updates, security reasons, or other operational requirements.

13. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, incorrect prices, inaccurate product information, availability errors, or other inaccuracies.

We reserve the right to correct such errors and, where reasonably necessary, cancel or modify affected orders.

If an order is cancelled because of an obvious pricing or product information error, any payment received for the affected order will be refunded through the applicable payment method.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Sole Jewellery and its owners, employees, affiliates, service providers, and partners will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

You agree to indemnify and hold harmless Sole Jewellery, its owners, employees, affiliates, contractors, service providers, and partners from claims, losses, damages, liabilities, and reasonable expenses arising from:

  • Your violation of these Terms

  • Your unlawful use of the website

  • Your violation of another person's rights

  • Fraudulent or misleading information provided by you

  • Your misuse of our products or website

This provision applies to the extent permitted by applicable law.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and process personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable requirements.

The updated version will be posted on this page with the revised date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms, your use of the website, or purchases made through our website shall be subject to the jurisdiction of the competent courts having jurisdiction over Sole Jewellery's registered/business office, subject to applicable law.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain in effect.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Sole Jewellery
Email: contact@solejewellery.in

Business Address: K-422, Saurabh Vihar, Badarpur, New-Delhi

Phone: +91 9958800636

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service, our Privacy Policy, and our Return & Exchange Policy.