Return & Exchange Policy

At Sole Jewellery, we want you to love every piece you purchase. To keep our products hygienic, safe, and in the best possible condition for all customers, we have a simple and clear return and exchange policy.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, the product must:

• Be completely unused and unworn
• Be in the same condition in which you received it
• Have all original tags, packaging, and accessories intact
• Be returned with valid proof of purchase/order details

Products that show signs of wear, scratches, damage, alteration, washing, perfume or chemical exposure, or missing packaging may not be eligible for return.

Please note: Returns due to change of mind, incorrect selection of size/design, or personal preference may be accepted only at our discretion and subject to the applicable return charges.

How to Request a Return

To request a return, please email us at contact@solejewellery.in within 14 days of delivery.

Please include your order number, product details, and clear photographs/videos of the product where applicable. Our team will review the request and confirm whether the return is eligible.

Do not send any product back without receiving return approval from our team. Unauthorised returns may not be accepted.

Approved returns must be shipped to the return address provided by our team.

Return & Exchange Charges

A return or exchange fee will be deducted from the eligible refund/exchange value:

• Orders below ₹500: ₹100
• Orders of ₹500 and above: ₹150

These charges cover return/exchange processing and logistics.

Original shipping or delivery charges, if applicable, may be non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order carefully as soon as you receive it.

If you receive a damaged, defective, or incorrect product, contact us at contact@solejewellery.in within 48 hours of delivery with clear photographs and/or an unboxing video showing the condition of the package and product.

Our team will review the issue and, if the claim is approved, provide an appropriate resolution, which may include a replacement or refund.

Claims reported after the specified period may not be eligible for a return or replacement.

Exchanges

If you wish to exchange an eligible product for another design, the request must be made within 14 days of delivery.

The product must meet all return eligibility requirements. An exchange is subject to product availability and applicable exchange charges of ₹100 for orders below ₹500 and ₹150 for orders of ₹500 or above.

If the requested replacement is unavailable, we may offer an alternative product or another suitable resolution.

Non-Returnable Situations

Returns or exchanges may not be accepted if:

• The product has been worn or used
• The product has been damaged after delivery
• The product shows scratches, stains, tarnishing caused by improper use, or other signs of wear
• Original packaging, tags, or accessories are missing
• The product has been altered or modified
• The return request is made after the applicable return period
• The product was exposed to perfume, chemicals, cosmetics, sweat, water, or other substances in a manner inconsistent with the product's care instructions
• The item was returned without prior approval from Sole Jewellery

Refunds

Once we receive your approved return, the product will be inspected by our quality team.

After inspection, we will notify you whether your refund has been approved or declined.

If approved, the eligible refund will be processed to your original payment method within 10 business days. The actual time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Applicable return/exchange charges and non-refundable shipping charges, where applicable, will be deducted before the refund is processed.

If you have not received your approved refund after 15 business days, please contact us at contact@solejewellery.in.

Important Note

We strongly recommend checking the product details, images, measurements, and care instructions carefully before placing your order. This helps us ensure that you receive exactly what you are looking for and helps reduce unnecessary returns.

For any questions regarding returns or exchanges, please contact:

Email: contact@solejewellery.in

Sole Jewellery reserves the right to assess each return or exchange request and determine eligibility in accordance with this policy.