Shipping policy

Shipping Policy

Last Updated: August 2026

At Sole Jewellery, we carefully pack every order to ensure your jewellery reaches you safely and in excellent condition. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and other important delivery-related information.

1. Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.

Orders placed on Sundays, public holidays, or during special sales and promotional periods may require additional processing time.

Once your order has been dispatched, you will receive the available tracking details through your registered email address, phone number, or other communication channel provided during checkout.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary based on:

  • Delivery location

  • Courier service availability

  • Weather conditions

  • Public holidays

  • High-volume sale periods

  • Natural events

  • Logistical or operational delays

  • Circumstances beyond our reasonable control

The delivery timeline begins from the date your order is dispatched, not from the date the order is placed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Sole Jewellery may offer free shipping promotions or other shipping-related offers. Such offers may be subject to specific conditions, minimum order values, locations, or promotional periods.

4. Tracking Your Order

Once your order has been shipped, you may receive a tracking number or tracking link.

Tracking information may take some time to become active after the parcel is handed over to the courier.

Please allow reasonable time for the courier's tracking system to update before contacting us regarding a newly dispatched order.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, PIN code, phone number, and other required delivery information at checkout.

Please carefully review your address before placing your order.

Sole Jewellery will not be responsible for delays, failed deliveries, or additional shipping costs resulting from:

  • Incorrect or incomplete addresses

  • Incorrect PIN codes

  • Incorrect phone numbers

  • Missing address details

  • Customer unavailability

  • Refusal to accept delivery

If an order needs to be re-shipped because incorrect information was provided by the customer, additional shipping charges may apply.

6. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

If the recipient is unavailable, refuses to accept the parcel, or does not respond to the courier's delivery attempts, the parcel may be returned to us.

If a parcel is returned to Sole Jewellery because of customer-related delivery failure, any re-shipment will be subject to applicable shipping charges.

Any refund, where applicable, will be processed after the returned parcel is received and inspected, and applicable shipping or handling charges may be deducted in accordance with our Return & Exchange Policy.

7. Delayed Shipments

While we make every reasonable effort to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.

Sole Jewellery is not responsible for delays caused by courier partners, transportation disruptions, weather conditions, natural disasters, strikes, public holidays, government restrictions, technical issues, or other circumstances outside our reasonable control.

A delay in delivery does not automatically qualify an order for cancellation, refund, return, or compensation.

8. Lost or Damaged Parcels

If your tracking information indicates that a parcel has been delivered but you have not received it, please contact us as soon as possible at contact@solejewellery.in.

If your parcel arrives visibly damaged, we strongly recommend documenting the condition of the package and product immediately and contacting us with photographs and/or an unboxing video.

We will coordinate with the relevant courier partner where necessary and assess the matter based on the available information.

9. Incorrect, Missing or Damaged Products

If you receive an incorrect, missing, defective, or damaged product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • A clear unboxing video, where available

Our team will review the claim and provide a resolution where the issue is verified and eligible under our Return & Exchange Policy.

10. Order Changes After Confirmation

Please ensure that your order details are correct before completing your purchase.

Once an order has been processed or dispatched, we may not be able to change the delivery address, product, or other order details.

If an address change is requested before dispatch, we will make reasonable efforts to accommodate the request, but changes cannot be guaranteed.

11. Cash on Delivery (COD)

For COD orders, the customer agrees to accept and pay for the order at the time of delivery.

Repeated refusal of COD orders, providing incorrect delivery information, or placing orders with no genuine intention to accept delivery may result in restrictions on future COD availability for the customer.

We reserve the right to restrict or disable COD for certain locations, orders, or customers where reasonably necessary.

12. International Shipping

At present, Sole Jewellery primarily ships within India.

International shipping, if made available in the future, may be subject to additional shipping charges, customs duties, taxes, import fees, and other charges imposed by the destination country.

Such charges, where applicable, will generally be the responsibility of the customer unless otherwise stated.

13. Contact Us

For questions regarding your shipment or delivery, please contact us:

Sole Jewellery
Email: contact@solejewellery.in
Phone: +91 9958800636

Please include your order number when contacting us so that we can assist you faster.

By placing an order with Sole Jewellery, you acknowledge and agree to the terms of this Shipping Policy, our Return & Exchange Policy, and our Terms of Service.